Returns and Refund Policy

Overview

You have 2 days from the day your order reaches you to tell us something is wrong. After 2 days we can no longer offer a refund or an exchange.

To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.

We need your order number or proof of purchase.

How to start a return

Please do not post anything to us before you speak to us. Message us on WhatsApp at +961 81 663 279, call the same number, or email hubcartlb@hotmail.com. Tell us your order number and what is wrong, and we will tell you how to send the item back.

Refunds

Once the item reaches us we check it and contact you to confirm whether the refund is approved. Almost every order is paid cash on delivery, so approved refunds are paid back to you in cash.

The delivery charge on the original order is not refunded.

Exchanges

If an item arrives faulty or damaged, or is not the item you ordered, we replace it with the same item.

Return shipping

If the item is faulty, damaged, or not what you ordered, we cover the cost of getting it back to us. In every other case you pay the cost of returning it.

Need help?

Contact us at hubcartlb@hotmail.com, on WhatsApp at +961 81 663 279, or call +961 81 663 279 for anything to do with returns and refunds.